Tag: telephone screening interview

Care assistant employers, when interviewing applicants, look at candidates’ work ethic and personal skills.

A desire to help people is key, but employers also look for communication skills, empathy, patience, calm when in a stressful situation and an employee who can follow directions accurately.

Care assistants can work in a care home or in the community, supporting vulnerable people living in their own homes. The interview questions asked in a care assistant job interview will be based on the applicant’s temperament as well as their ability to perform caring duties which can include;

• supporting people with their physical needs
• completing household tasks – washing, cleaning and cooking
• monitoring health and communicating with nurses

To prepare for a care assistant structured job interview, applicants can answer many interview questions by relating to real-life experiences, from helping their own family members to volunteering in a caring role.

Care Assistant Job Interview Questions and Answers

Below is a list of the most commonly asked care assistant job interview questions and a detailed breakdown of how to answer the question.

Do you having any caring experience?

Normally an opening question, applicants can easily answer this question using a common interview formula; stating duration, qualification and selling point.

The interview answer starts by reassuring the interviewer by stating the duration in the industry “I have over 10 years experience as a care assistant…” For applicants new to the industry this answer can be slightly tweaked “In all my previous roles I have had to support and help vulnerable people…”

Applicants can continue by giving additional detail about a previous position “…while working at X company my key caring duties included (add duties)..”

Next, candidates can explain their level of qualification (only suitable for applicants with an industry qualification) “….In 2010 I gained a caring assistant Btec Level 3 diploma, during he course I leant (add sector theories and models)…”

End with a unique selling point. This could include a care assistant skill or a personality trait “…I’ve applied for this role because I am passionate about caring for vulnerable adults…”

What support do you expect a vulnerable person requires?

Answers to this interview question need to be relevant. If working with the elderly, explain what support an elderly person requires. If working with an ex-addict, discuss the barriers they face.

When answering the ‘vulnerable’ question, answers can be split between a logical and an example answer.

Initially start the interview answer by listing what support an average (vulnerable group) requires. Listing all common support needs shows an awareness and here an applicant is likely to hit the required criteria the interviewees are marked against.

Next, use a story to highlight sector related experience “While working as an X, I worked closely with Y (vulnerable person). It was clear that the client required Z (support needs), so I (explain the action you took)….”

When providing personal care how would you maintain a person’s dignity and respect?

This question is key to a successful job interview outcome. Employers in the care industry are looking to hire empathetic professionals.

The reply to this answer can be broken down into the 3 Cs:

Confirmation – state how a person’s dignity and respect are at the uppermost importance

Communication – explain how your communication is designed to be respectful. An example of this would be asking a vulnerable person who had been in the bathroom for a long duration ‘if they need any assistance’ rather than asking ‘whats up, you have been ages?’

Clarity – many vulnerable people are very independent. Having someone ‘do everything’ for them can be demoralizing. Explain when working with a new vulnerable person you, through a rapport-building conversation, will clarify what support the client requires and what they need the care assistant to support them with.

Give an example of being in an emergency situation?

During the lifetime of a care assistant, they will come across many emergency situations from an elderly person having a heart attack to a vulnerable person attempting to commit suicide.

Example job interview questions require storytelling First, it is important to pick an example that is relevant to the job role the applicant is applying for. This is because the employer will have a list of job criteria that they score each job interview answer against. The highest scoring interview questions result in that applicant being offered the advertised position.

When answering the interview question with an example give context by explaining the situation and vulnerable persons’ background. This makes the interview answer relevant and easy to understand.

It is important, when explaining the steps the applicant took, to explain how they remain calm and professional throughout the emergency situation, even going as far as explaining how they had prepared for this, or similar, situation.

Next, discuss the policies and processes the candidate followed; informing social services, family members, managers. If they had to take notes or update systems.

How would you support a person who suffered from X?

Some interviewees feel that this interview question is a curveball, but in fact it isn’t.

If asked a specific technical question it is because this X is the employer’s bread and butter. Here, the candidate needs to show their level of knowledge and experience.

Explain, initially, the competency level “I have worked with X client for the previous 10 years” “in all my previous roles I have supported service users suffering from X” “I cared for my mother for 20 years who had X”

Next, show knowledge by discussing X in detail: “a symptom of X is…” “What care assistants have to be aware of is ….” “A side effect of X is…”

To end the interview question, spell out the actions required to support a person with X and how this positively implements on the vulnerable person life and wellbeing.

How do you feel about working flexibly?

Care assistants don’t have time off. That, obviously, is an exaggeration, but the truth is care workers (or the care team) are required 24 hrs a day 352 days a year.

Employers, therefore, need to hire care assistants who are willing to work bank holidays, over the Christmas period and during different shifts.

Some career professionals prefer the variety of working different shifts, is this is you make this clear in the job interview. Experienced care assistants can also reference how they have previously worked varying shift patterns, and how for them time is irrelevant, as they enjoy the work of a care assistant so much.

Why are you drawn to this area of work?

Question around the reason for applying for a position within an organization or industry come down to one thing – passion.

Employers know that if they hire a team of passionate employees with a strong work ethic that they will be highly productive. This is especially true in the care sector, where workers will go above and beyond to support their charges.

Not only does this interview question need to be answered with the right language, but the non-verbal communication of an applicant must also emphasise the passion of the words.

Stories relating to how an applicant has cared for a parent work well, as does explaining how for you working in the care sector is more important than a higher-paid none caring job role.

Highlighting ones values (everyone should have a decent life) also reinforces the passion of the applicant.

But hopefully, as you are applying for a caring role, this interview answer comes easy to you.

Is there anything else you would like to know?

At the interview end, the employers will ask each applicant if they have any questions about the job role or company.

Questions to ask an employer in the care sector can include:

• What different vulnerable groups does the organisation work with?
• Is there any specific training to support staff when working with a certain vulnerable group?
• How is the organisation funded?
• What is the size of the oranisation?
• Do you invest in staff development?

Job Interview Advice

To be seen possessing a high level of knowledge and experience, interviewees utilise interview formulas when answering interview questions. The interview formula allows applicants to have a structural approach to the job interview. 

Having a structure to fall back on not only increases confidence, as the structure creates an order for the applicant to follow, but also presents the candidates competencies clearly to the employer, increasing the likelihood of a high scoring interview answer. 

The formulas can be adapted to job roles across all sectors, and only requires the applicant to embed their own knowledge and experience to each formula. 

Model and example (ME)

Referencing industry relevant theories and models in the interview answer highlights a level of knowledge, as the model is explained as a step-by-step process, before experience is shown through giving a real life example of using the model in a work situation. 

This formula is powerful as it adds content to interview answers that may lack substance. The two parts complement each other as they repeat the same process but in two different ways logical (explaining the model and emotional (via storytelling) 

Suitable for the following types of interview questions:

• ‘How do you assess risk?’
• ‘How do you collaborate with stakeholders?’
• ‘How do you manage your time?’

Example answer: 

“When X I use the Y model (explain model in a step by step process) an example of this is when I (add example; situation, action, outcome)”

Experience, Qualification, Selling Point (EQS)

Stating the duration working in a sector improves perceived competencies as the association between time-served and knowledge is closely linked. Reinforcing sector knowledge by describing industry related qualifications backs-up the time-served/knowledge link. But as many interviewees will have a similar background, applicants need to stand out by highlighting an unknown unique selling point – explaining what they can bring to the team. 

Suitable for the following types of interview questions:

• ‘What is your experience in this sector?’
• ‘Why should I hire you?’
• ‘What can you bring to the role?’

Example answer:

“With over X years in the sector and a qualification in Y, I have worked as a Z (add various roles). In that time I have been able to (add unique selling point)”

Problem, Actions, Outcome (PAO)

Behavioral interview questions are designed to predict job performance based on an applicant’s previous actions. Therefore, candidates must ensure they explain the circumstances of the situations they will describe as this offers context to the employer, allowing the interviewer to better understand why certain actions were undertaken.  The interview answer needs to end with an outcome, which could include lessons learnt, a new approach or an increase in profits. 

Suitable for the following types of interview questions:

• ‘Give me an example of…’
• ‘When have you ever…’
• ‘What experience do you have in…’ 

Example answer:

“When working at X, Y happened (add specific problem) which could have resulted in Z. To solve this problem I (add specific actions) which resulted in (add positive outcome)” 

Barriers, Solution, Projected Outcome (BSPo)

For future scenario interview answers it is important for an applicant to show how they understand the threat of the potential situation – the barriers this problem would create, as this shows industry insight. Stating the specific actions that need to be taken shows expertise and competencies, and stating how these actions would have a positive intent can highlight the added value the applicant can bring to the team. 

Suitable for the following types of interview questions:

• ‘What would you do if…’
• ‘How would you approach..’
• ‘If you were working on X project, what would you need to consider?’

Example answer:

“If this situation was to happen, my concerns would be A (add potential barriers). To take action I would B (add specific actions). The outcome of this would be C (state positive outcome including the benefits to the company) 

Pro and Con (PC)

The frame of some interview questions can be seen as a trap, with an interviewer asking for an opinion. If the opinion given by an applicant is one that resonates with the employer the interview answer will score high, but if the opposite is true the answer will be marked low.

In this situation, applicants can hedge their bets by answering all options in all ways, ensuring one of the elements of the interview answer will resonate.

Suitable for the following types of interview questions:

• ‘What is more important X or Y?’
• ‘What is your opinion about X?’
• ‘Are you A or B?’

Example answer:

“What I like about X is (add pro’s) but you also have to consider (add Con’s)”

For the multiple-choice answer, applicants can repeat the formula for the second part of the question. The 3rd example interview question is often stated to check an applicant’s temperament or working style – “Are you a task starter or task finisher?” This type of interview question is used in strength-based interviews. Similarly, applicants can explain the pro and con of each trait, but it is likely that the interviewer will push for a direct answer.

Job Interview Advice

The job interview is one of the most important meetings in life.

Why? Because being successful in a job interview has a direct impact on a person’s work/life balance, their stress and motivation levels, potential salary earning which links to the person’s lifestyle.

So, it makes sense to prepare for this highly important event.

This article will cover everything any job seeker and career professional needs to do to prepare for the job interview.

To help job seekers find employment, we will link to relevant articles under each of the interview sub-headings allowing each interviewee to read the source article for a more in-depth understanding of each job interview topic.

What to wear to a job interview

Your outfit is your armor.

What you wear in a job interview makes a difference in two distinct ways: 1) ‘dress to impress’ increase personal confidence levels, 2) a professional look changes the employer’s initial impression of a candidate.

Down to basics:

Wear smart professional clothing.

What an applicant wears influences the interviewer’s first impression of a candidate. Interviewer’s, as does everyone, has ‘unconscious bias’ – an opinion is made based on how one person views another. Research shows how an interviewee’s outfit can create a positive or negative opinion.

The ‘professional look’ can only help to increase likeness.

Avoid:

• Unironed clothes
• Casual wear
• Not shaving
• Dark colours
• Getting caught in the rain (resulting in you looking helpless)

There is something about the choice of clothing that affects the emotional state. Dressing in gym wear, as an example, will result in a person being more likely to complete exercise. In the same sense, dressing confidently creates confidence.

Source: what to wear for an interview

What you need to research before a job interview

Pre-interview preparation creates perfection

Prior to the job interview, there are 2 must research objectives: 1) company research 2) interview question research.

Initially, applicants need to research the organisation to ensure that this is a position they would like to accept, once offered the advertised role.

3 key facts that affect workplace happiness

1. The company – does the company vision and values align with your own?
2. The boss – does the boss’s managerial style motivate you?
3. The co-worker(s) – does the company culture draw you in?

The pre-interview research on accepting a hiring decision can save time – only attend the interviews with employers you are interested in.

Once an applicant knows which organisations they are interested in, the next step is to prepare for the job interview by researching the potential job interview questions.

• Check potential questions by reading the job profile for the advertised role. Each essential duty will be referenced as a job interview question
• Use the internet to search for the organisation asked out the box job interview questions
• Plan your interveiw stories as storytelling interview answers often rate higher on the job interview scorecard

Source: questions to ask before accepting a job

How to plan for the interview

The initial interview planning is based on the type of job interview the candidate has to attend.

Job interview types include:

• Screening Interviews
• Video Interviews
• Panel Interviews
• Structured Interviews
• Group Interviews

Understanding how each job interview is different gives the pro-active job seeker an upper hand. As an example, most screening job interviews are conducted over the telephone.

The interview itself needs planning for. For an online interview, ergonomics is key. A clear background, eye-level screen and clean space, not only helps the applicant feel relax, there are no visual distractions for the interviewer.

A common mistake career professionals make is their interview preparation. Most job seekers will check the duration from their home to the interview establishment, this is good, pro-active. But the mistake is made at the time of night they choose to prepare for the job interview.

Most people prepare for interviews at night and plan, using an online map, the duration of travel. But if the job interview is scheduled early in the morning, the duration to the venue can change, as travel times vary depending on the time of day.

The barrier here is that a late applicant creates a negative impression that distorts how the interviewer views the applicant during the course of the job interview. Is easy to make error can have a lasting effect on the job interview.

Source: types of job interviews

How to prepare for the first impression

The first impression defines the rest of the job interview. The initial barrier is the interviewers unconscious bias, and then their reaction to how they perceive the applicant will perform once employed.

The initial impression is formed by the senses taking in billions of pieces of information, which is then filtered by the interviewers values, beliefs and experiences, resulting in an impression being created within milliseconds of the interviewer coming face to face with the candidate.

These 5 factors affect the initial impression:

• An applicant’s smile – smiling helps build rapport. Research has shown how a smile improves likeability
• What the candidate wears – association from clothes to persona is powerful. If you dress ‘professionally’ you will be seen as a ‘professional’
• The firmness of the handshake – a firm handshake shows strength and confidence, both of these traits improve how an employer views an applicant
• Eye contact – strong direct eye contact shows confidence. Weak people will often look down or away. Employers for all job roles are looking for confident employees who can make decisions and take action
• The level of confidence in communication – asking questions, varied tonality, a strong pace are all ways to communicate confidently. Confident communicators score well in job interviews as they are able to give answers that reference the job criteria

Source: Make a good first impression

How to reduce interview anxiety

Job interview anxiety is the number one reason why job applicants fail in job interviews. A lack of confidence can only result in a poor job interview performance.

Confidence can be improved. The biggest barrier to self-doubt is comparison. Often employees will compare themselves to another colleague prior to the job interview. This behaviour is unhealthy and effects the nervousness level in a job interview.

The comparison leads to self doubt. Self doubt, is extreme cases, lead to some career professionals finding excuses not to attend the job interview, and those that do often perform badly.

Confidence in the job interview can be improved by making a few tweaks to your thinking. Having self-appreciation instead of self doubt increases self-esteem.

For career confidence, listing your achievements, your skills and abilities change the focus of thinking, helping applicants to realise their worth, improving their self-worth.

Source: how to boost self-confidence

What to do to stand out during the job interview

The competition for the advertised position is competitive as everyone attending the job interview has a similar level of skills, experiences and qualifications, at the minimum the applicants all meet the job criteria or they wouldn’t have been invited to be interviewed.

What this means is that you need to stand out in the job interview.

First, is the basics; having killer answers to tricky job interview questions but more importantly successful career professionals need to go one step further.

A simple and underplayed stand out tactic is being enthusiastic.

Think about it! Most interviewees are nervous, resulting in standard job interview answers communicated in a monotone voice. If the next interviewer delivers strong interview answers, delivered with passion and enthusiasm, they will grab the employer’s attention.

Creating an interview conversation, rather then just answering questions is enough to be uniquely, as is bring evidence of your expertise in the form of stats, graphs and references. Having a growth mindset, showing you can take the initiative and simply becoming confident create a string persona because most applicants are, well, nervous wrecks.

Source: stand out in a job interview

The pre-interview checklist

1. You know the date and time of the interview
2. The interview venue, building name and room number is correct
3. A copy of the application, ID and certificates have been prepared
4. Research on the organisation has been completed
5. Potential interview questions have been researched
6. And answers to interview questions have been prepared and researched
7. For online interviews, the room ergonomics have been reviewed and for face to face job interviews, the duration to the venue has been checked
8. The interview type has been checked and actions completed to ensure confidence levels are high for all interview types
9. A self-review of industry skills has been completed to increase confidence
10. Many mock interviews have been completed, as practice makes perfection

Job Interview Advice

Telephone job interviews are, in the main, viewed by employers as a recruitment cost saving process.

Think about it, to deliver a structured job interview requires time, resources and of course money. It makes much more time to plan for a face to face job interview than it does a telephone one.

With employers receiving hundreds of suitable application forms from high skilled applicants, recruiters need to be able to reduce the number of job seekers they will eventually offer a job interview to.

Initially, the employer will reduce the ‘suitable’ applicants down to a reasonable number through the application process, but as the number of applications received for each position rises, the employer needs to add in a ‘screening’ interview which is designed to result in only the most suitable candidates being offered a face-to-face job interview.

The telephone interview is the most common way to ‘screen’ applicants.

What questions are asked in a telephone interview?

A telephone screening interview is short. Unlike a structured job interview, where each interviewee is asked the same job interview questions, the telephone screening interview is an investigation.

Employers, after reading the job applications from applicants that they feel have the required skills and experiences, still need to reduce the applications to around 6-10 applicants that they will invite to a job interview.

While reviewing the application forms, employers may require specific information to ambiguous statements: “12 years sector experience…” The conscious interviewer will be asking “12 years experience in the same position? company? level of responsibility?”

It is this specific ‘data’ that will be the basis of the screening interview. In this way, each screening telephone interview will be different.

Applicants, even though interview questions are harder to predict can still prepare in advance for the telephone interview.

Below is a list of the types of telephone screening interview questions that will be asked during the telephone job interview.

Telephone Interview Question 1

Can you tell me more about your experience at X?

Telephone Interview Question 2

What were your specific duties?

Telephone Interview Question 3

Tell me about a problem that happened during this (project)?

Telephone Interview Question 4

Explain, exactly, what your level of responsibility was?

Telephone Interview Question 5

How do you put into practice the systems and models you learnt during your degree?

Telephone Interview Question 6

Over your years working in X sector what has been your biggest weakness?

Telephone Interview Question 7

How did you communicate across different departments?

Telephone Interview Question 8

What has made you apply for this role in this organisation?

Job Interview Advice