The RBS Royal Bank of Scotland has now merged with Natwest As the bank hasn’t changed it branch names jobs roles are still being advertised under RBS.
For job seekers, when searching for information about the banks mission or values you will need to look on the Natwest Website.
Depending on the RBS job role, the recruitment process, for many positions, will include a screening interview (often through a recruitment agency) followed by a face to face trinational structural job interview.
RBS Job Interview Questions
Below is a list of commonly asked RBS job interview questions and an explanation of how to approach each answer. For high skilled positions; bank manager, mortgage advisor, trader, a specific set of interview questions relevant to that particular job role will be asked.
Job Interview Question 1: Tell me about your relevant experience ?
- Discuss customer service experience as well as any banking/finance roles and experiences.
- Make reference to your passion for banking.
- Explain any banking/finance qualifications you possess.
- Talk about why you applied for a job at RBS.
Job Interview Question 2: What do you know about the current the banking job sector?
- Explain how online banking has affected the industry.
- Talk about the pro’s and con’s for online banking from the banks and customer perspective.
- Discuss the different aspects of banking; business loans, mortgage, saving accounts.
Job Interview Question 3: What do you deem the most important skills for a person working at RBS?
- Customer service is key here, as RBS want top retain customers.
- Explain how team work is key within a bank, as all aspects of the banking team need to work together.
- Discuss knowledge and communication, data protection, GDPR and banking regulations.
Job Interview Question 4: How do you deal with tight deadlines?
- Give an example of working to a tight deadline.
- State the situation, the barriers you faced and what actions you took to meet the deadline.
- End the example by giving how your actions created a positive outcome.
Job Interview Question 5: Why do you want to work with Royal Bank of Scotland? What will you bring to the organisation?
- Split the interview answer into two sections;
- Section 1; explain why you choose banking as a career choice; what motivated you to apply for a banking role?
- Section 2; discuss why you like the values and culture of working for RBS
Job Interview Question 6: How have you connected with an audience?
- This curveball interview question is about confident communication.
- Give an example of communicating with a customer; state their barrier/problem and explain how you dealt with this.
- Discuss looking at the problem from the customers perspective, creative solutions and how you communicated this to the customer.
Job Interview Question 7: Tell us about a time when you had to deal with an uncooperative member of a team.
- Team work is very important to RBS.
- Set the scene; why was the team member uncooperative? what was the bigger picture in this instance?
- Explained how you encourage team members, your communication style, creating a team vision, and end with the outcome to the actions you took.
Job Interview Question 8: Can you work under pressure?
- State ‘yes, I have experience of working in pressured roles.’
- Share an example of a pressured situation; what created the pressure, why the task was ‘urgent and important’ and how your prioritised your tasks.
- Give a detailed outcome; how you felt, feedback from a manager and how the task was completed successfully.
Job Interview Question 9: Tell me about a time when you led an efficient team.
- This question is only asked for supervisory, team leader or project lead jobs – and any managerial positions.
- Detail managerial models and theories and explain how you put theories into practice.
- Discuss motivating staff, setting goals and targets, various managerial styles, staff development and working with stakeholders.
Job Interview Question 10: Do you have any questions for me?
- How has the merger with Natwest affected the day to day operations of the bank?
- How are the company values embedded into business as usual task?
- What training is available for new bank staff?
