Job Interview Questions and Answers for Next Retail
The Next company job interview is relatively easy and delivered in a laid-back fashion. Often the first interview round is via telephone, followed by an in-store assessment and traditional interview.
As well as being asked the below job interview questions applicants are normally asked to ‘pick out an outfit for a customer’ It is a focus on customer service skills that will result in a job offer.
NEXT clothing retail interview competitiveness
Type of NEXT job Interview
NEXT retail job interview questions and answers
- Job Interview Question 1: What is your experience in retail?
“I have over X years of experience in retail, my career highlights are A, B, and C (give lots of detail and selling points) I have always enjoyed working in retail and long term I am keen to progress in Next clothing and move into management roles”
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- Job Interview Question 2: How would you handle a customer complaint?
“In my previous roles, I have worked on the customer service desk where I was responsible for dealing with complaints. An example of this was when (give a real-life example of when you turned around a complaint) ”
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- Job Interview Question 3: What would you do if a customer order hadn’t arrived and they desperately needed the item?
“For me, customer service is key for customer retention. I always do my best to support customers. This situation happened to me recently. To support the customer I first checked if we had the item the customer had purchased in the stock room because we hadn’t I rang around other stores and sent a courier to deliver to the customer’s address. This pleased the customer and she ended up spending more money in the store”
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- Job Interview Question 4: How would you deal with busy periods when customers just literally want to get in and out?
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“In my last role, I worked in a really busy store and many customers were wanting to come in and buy goods rather than shop around. I had the idea of approaching customers with an iPad to check if we had the goods in-store. This was a real success of the idea was rolled out across all stores”
- Job Interview Question 5: If you were due to go home and you were supporting a customer what would you do?
“I’m a very customer-focused person. If a customer needs my support I will work with them until they have finished shopping. As an example, when I was working for (company name) I was at the end of my shift when a customer asked for support. I (add actions) and supported the customer with their request.”
- Job Interview Question 6: Have you ever dealt with a rude customer? What did you do?
“Yes on the customer service desk I worked on I would deal with rude customers each day, but I was very good at calming customers down and resolving their issues. An example was (give a real example with a positive outcome)”
- Job Interview Question 7: Why do you want to work for Next retail?
“As a next customer, I enjoy the atmosphere in next, plus I like the style of clothing. For me, I want to sell goods that I believe in and because I love the next brand and wear the clothes myself I would find it easy to sell these garments to customers”
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- Job Interview Question 8: Do you have any questions to ask me?
Good interview questions to ask interviewers at the end of the job interview include questions on the company’s growth or expansion, questions on personal development and training, and questions on company values, staff retention, and company achievements.
- Have you seen an impact on in-shop customers with an increase in online buying?
- What are the busy times of the year?
- Who is Next biggest competitor?
