Common Asked Housing Officer Questions

A housing officer will often be employed for housing associations or the local authority, supporting clients with the assessment of needs in terms of housing applications.

The housing officer may also specialise in working with homeless people and/or service users with additional needs.

How competitive is a Housing Officer job Interview?

Interview Specifics

This article will list the commonly asked job interview questions for a housing officer.

By understanding the job interview structure and by knowing the commonly asked housing officer interview questions, applicants can prepare answers that highlight their level of competencies within this industry.

Common Asked Housing Officer Interview Questions

Can you tell me about your housing officer experience?

This housing officer interview question is asked for two reasons; 1 it is an open question to get you talking/feeling relax at the job interview start. 2, to gain a general overview of your experience (generic because the follow-up questions will go into more detail)

To answer this job interview question, start by summarising your experience as a housing officer, your relevant qualifications and a key unique skill relevant to the industry – something that makes you stand out, this could be a specialism you have IE working to house homeless service users.

How do you assess the needs of a client?

This interview question is key because this is the crux of the job role.

Split this answer into two sections. Section one is your people skills; explain how you build rapport, how you use effective listening skills, how open and closed questions have a powerful impact, and how you remain calm in stressful situations. Give a short example to highlight your level of expertise and competencies.

Section two should explain the interview structure; the questions you should ask, the information you need to collate, and how you follow GDPR, data protection and confidentiality legislation.

What does customer service mean to you?

You may be asked several customer services-related interview questions.

In the housing association sector often the service users can be stressed or angry. Some service users may have alcohol or drug addiction. In some cases, you will be speaking to clients who are struggling with finances and have been turned down for financial support.

When answering interview questions relating to customer service and communication, explain how you can handle these situations;

What was the situation – why was the service user angry or upset?

How did you handle the situation – what did you say or do to help calm down the client?

What was the positive outcome – how did the client respond to you?

What do you look for during a housing inspection?

Competency-based job interview questions require you to fall back on your experience.

Give an example of when you have carried out an inspection that had issues (you need to pick an inspection with issues to show that you can deal with this in a professional way)

In the example explain what you look for during a general inspection, the inspection process you follow and quote safeguarding regulations, and how you, when required, challenge a service user.

Follow this up with the example “one time during an inspection I saw…” Give details of what you found, the potential safeguarding issue, and what you did to address this

How would you have a positive effect on your colleagues and team?

A big part of the housing officers’ job criteria is to have the ability to work as part of a close-knit team. You will be asked one way or another about your ability to work within a team.

Open the teamwork answer by simply explaining how you enjoy working as part of a team and how in all previous housing roles teamwork has been an important aspect of the role. This opening confirmation statement shows how you have this required skill.

Now you have ticked the ‘teamwork’ box, you need to give a real-life example. A good frame for this job interview answer is to give a ‘helper’ perspective.

Describe how a colleague was having a problem with a housing issue and how this problem affected the output of the whole team.

Go on to describe how you took action and explain the action you took. Follow this up with the positive outcome focusing on how the whole team benefited from your quick actions.

You can also talk about the larger team – in this role, you will need to work with a range of agencies and stakeholders, including social services, jobcentre plus, citizens’ advice service.

Which other agencies would you refer a service user to?

Part of a housing officer’s job role is to work with the tenants to help them to be successful.

To be effective in this job duty you will need to work with, signpost or refer to a large number of partner agencies from social services to the local job center, from doctor surgeries to career advice officers.

In your answer list the relevant agencies you would partner with and give an example of when you would make a referral compared to signposting.

The example has to be specific. First, explain the service users situation and the key block that was holding them back. Explain the limitations of your roles and how the service user required expert advice.

Go on to explain how the service user had attempted to get support but had failed. End the interview answer by stating what you did to ensure the client got the support and advice they required.

Do you have any questions for me?

A guaranteed question is the “do you have any questions for me?” question. And your answer should be YES! Always ask a question.

Good questions to ask in a housing officer job interview are;

What is your approach to supporting service users with their many barriers?
What development opportunities do you have to help upskill a housing officer?
How many hostels/houses do the organisations look after?
What is the best part of your day?

August 19, 2017

Job Interview Questions for a Job at Rise in Manchester

Rise Manchester offers a tailor-made space for the FinTech community, drawing together the city’s vibrant startup culture and its rich industrial past. In staff they are looking for friendly and fun staff who know there coffee and who can improve their customers experience.

If you want a job at rise, here is some questions you will need to answer

Below you can also access 101 Interview Questions and techniques to Influence the Job Interview. Good luck with your next job interview.

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Job Interview Questions for a Job at Rise in Manchester

Job Interview Question 1:

“Tell me about your customer service experience?”

The opening question at Rise, will be a generic interview question to gain an insight into your customer service and barista experience. Summarise your experience and have a focus on the key skills required for this position; how you welcome customers, how you promote the rise philosophy and how you go above and beyond

Ensure you mention

customer service skills
strong written and spoken communication skills
the ability to solve problems
the ability to deal tactfully with customers
your friendliness and rapport building skills

Job Interview Question 2:

“How do you handle difficult customers?”

For situational job interview questions, answer using a real life story or example

state the situation – why the customer was angry/difficult
explain how you remain calm and how this calmed down the customer
discuss what you did to support the customer while following processes and procedure
explain the outcome of the situation ***ensure this is positive

Job Interview Question 3:

“When have you gone and beyond to help a customer?”

Rise isn’t just a coffee shop, its an experience. In an employee Rise are looking for staff members who go that extra mile. Answer this interview question by first stating your work ethic and your temperament. Second give a real life example of when you went above and beyond to help a customer. Remember at Rise the customer base isn’t just shoppers, in fact the percentage of customer are entrepreneurs who spend their day at Rise working

Job Interview Question 4:

“What questions do you need when booking a room for a customer?”

Many customers book rooms and the stage area. This task requires a level of organisation. When answering this questions explain your strategy for keeping the administration side of things on point. How do you ensure that you have the correct details; customer detailsl, booking details

Job Interview Question 5:

“Why do you want to work at Rise?”

Be honest when answering this question – Rise has to be the right fit for you, and you need to be the right fit for Rise. What made you apply for this role? Why do you like the environment? To answer this question, start with “The three reasons I want to work at Rise are…” and then give 3 real reasons.

Job Interview Question 6:

“Do you have any questions for me?”

Good interview questions to ask interviewers at the end of the job interview include questions on the company growth or expansion, questions on personal development and training and questions on company values, staff retention and company achievements.

Conclusion

Many people are afraid of job interviews. The truth is if you prepare for your job interview, by predicting the job interview questions, you can easily prepare your job interview answers. If your job interview answers highlight your unique selling point, are stated in the positive and are said in a confident manner, then you can influence the job interview to increase job offer.

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June 10, 2017November 19, 2020

Why You Should Act As Though You Already Have The Job

There is a psychology to job interviews that many people are unaware of.

By accessing the interviewer’s subconscious mind you can influence the job interview outcome. One key psychology of persuasion that is always in play is the psychology of authority – people are more likely to be persuaded by someone they see as an authoritarian

Why You Should Act As Though You Already Have The Job

In the job interview, the interviewer has the power. This is because you, the interviewee, want something from them – the job offer!

Actually this is untrue, it is you the interviewee with the power because the interviewer wants something from you – your skills and experience. Remember you have been asked to interview from, on average, 300 applicants. They like you, they want you.

You have the power and you can exploit this to increase the number of job offers you receive.

Act As An Authority

In the job interview, you need to be the master of the industry or at least be seen as the master.

Quote industry regulations, industry policies, industry advancements and new technology and state industry declines and barriers.

Build on what the employer states. As an example if they discuss a new piece of industry technology or a development idea, explain where this idea has come from or where the technology has advance from. Also give the pro’s and con’s to key statements.

This will help you create an identity as an industry expert. Once a powerful identity has been established, whatever you state next will be taken as the truth – because we believe what experts say. This includes when you explain how you will be best suited for the role.

Take Work Away From Them

Basically, we employ new staff members because there is too much work.

To build on your authority, explain how you will be able to complete the task, project, company objective without needing to create more work for the employer.

When the employer is discussing the role and/or job duties, reference how you have worked successfully on a similar task and what you will do to make this new task a success.

You can also reference previous mistakes, explaining the lessons learned (this creates the task objective to be harder than they may have previously believed which creates a subconscious desire to hire an expert – you!)

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Act as if you Already Have the Job

Throughout the job interview, you need to act as if you already have the job.

When giving an interview answer, the mind creates images of that answer – the interviewer will imagine you doing whatever it is you say you are doing.

By tweaking they way you word your answers you can create stronger emotional images of you working collaborative with the employer in a success manner.

Change “I would do…” to “I will” – this creates images of you working for the organisation.

Change “I” to “we” to create the thought of collaboration – this works great when talking about future successes “…by doing X we will be successful”

Explain what you will add to the team “by using my knowledge of X I will achieve Y within 2-3 months”

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March 29, 2017November 19, 2020

3 Out The Box Ways to Prepare for Your Job Interview

Think Out The Box to Prepare for a Job Interview

What career advisers don’t tell you when they coach you to pass a job interview, is that job interview success doesn’t just come from researching job interview questions and preparing killer answers.

Job Interview success comes from being in the right state.

Scientists long ago taught us that your emotional state changes your behavior. If you are stressed and nervous you will act differently, you will give different answers and you will come across differently, than you would if you were focused, excited and in a flow state.

To get into a positive flow state you need to increase dopamine levels in your brain – dopamine is the happy chemical that is release for pleasure and reward.

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Increase Dopamine, Increase Interview Success #1

To increase dopamine levels you first need to write out a list of things you need to do to prepare for your interview (things you need to do on the interview day).

Include basic things that you know you need to do, iron your shirt. As you do each task, physically tick it off the list. Your mind likes to see things being achieved. As you achieve each task you release more dopamine.

Increase Dopamine, Increase Interview Success #2

Dance…or at least move about (this can include going for a run).

Exercise is key for high levels of dopamine while releasing stress. If you mix this with drinking an increase in water you have a positive formula.

Many failed interviewees, rather than exercise, will sit and worry about the forthcoming job interview – all this leads to is an increase in stress and anxiety. As Taylor Swift said “shake it out, shake it out”

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Increase Dopamine, Increase Interview Success #3

Relax, Remember and Re-enact.

You have had many successes. As you are preparing for a job interview, these successes which make up the back bone of your interview answers, should be at the forefront of your mind.

The secret hear is not just to remember each success, but to remember how the success felt. As you remember each success you will feel it inside yourself, releasing even more dopamine

Follow these 3 steps:

Take ten long deep breaths with your eyes closed (while sitting in a comfortable chair in a room you won’t be disturbed in)
Remember each success in turn; imagine being there – see what you can see, hear what you can hear and re-feel the positive emotion
Focus in on this emotion and imagine that you can amply this feeling, keep turning up the feeling until you feel it at its peak

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February 27, 2017November 21, 2020

10 Job Interview Questions for an Applications Developer

Job Interview Questions – Applications Developer

The applications sector is on the increase, there are more phones than people in the world!

With an increase in jobs in application developer roles, there is always an increase in competition.

An application developer translates software requirements into workable programming code and maintains and develops programs for use in business. In the job interview you need to show how you get computers to perform specific tasks, based on the client’s specifications.

There is a range of key skills and experiences that you must discuss in the job interview.

To prepare for the game developer job interview you need to prepare answers to the following common asked interview questions

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Applications Developer Job Interview Question 1

Please start by giving me an overview of your experience as an applications developer, highlighting your key achievements.

Applications Developer Job Interview Question 2

How do you establish a detailed programme specification?

Applications Developer Job Interview Question 3

Explain how you clarify what actions the programme is to perform?

Applications Developer Job Interview Question 4

How do you anticipate potential problems and find solutions?

Applications Developer Job Interview Question 5

What programming languages are you familiar with?

Applications Developer Job Interview Question 6

Give me an example of writing detailed documentation for the operation of the program by users and computer operators?

Applications Developer Job Interview Question 7

Give an example of adopting the programme as the contractor demands?

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Applications Developer Job Interview Question 8

How do you evaluate your progress?

Applications Developer Job Interview Question 9

Give an example of working within a team to successfully develop an app?

Applications Developer Job Interview Question 10

Do you have any questions for me?

September 25, 2016November 21, 2020

Out Of The Box Interview Tips

Think Out Of The Box To Pass a Job Interview

Run of the mill interviewing techniques are becoming talk of the past.

“Tell me about yourself”?, A question that has been out there for so long that candidates tend to just learn the answer to it by heart with minor tweaks here and there.

If the questions aren’t going to change so will the same patented responses will be given during interviews. There is no advancement in the interviewing procedures and no learning for graduates coming fresh out of the universities.

career

Let’s consider a situation where a candidate (you) gets the call from HR representative of the company you applied to.

A unique feature about this call would be (we’ll get into that) but how normally a candidate would respond to one such call:

HR: “Hi, is this Mr. X I’m speaking to?”

Mr. X: “Yes, who’s this?”

HR: “This Ms. Y from ABC Co., you applied for the position of XYZ. Have you got a minute, I have to ask a couple of questions?”

Mr. X: “Please go on”

HR: “Ok, so have been you working somewhere?”

Mr. X: “Both yes and no, actually I resigned from my previous employment and am currently serving my notice period”

HR: “Ok, it says here you’ve been with the firm for last 5 years, what makes you want to switch?”

Mr. X: “Although, I have had no issues here during the tenure of my employment, all I feel is a bit stagnant where I’m and want to challenge myself in pursuit of new and better opportunities”

HR: “Alright, let me schedule an interview with you tomorrow say at 11am?”

Mr. X: “Sounds good to me, will be there.”

HR: “The directions to our office will be emailed to you shortly.”

Mr. X: “Sure thanks. Bye.”

That is how a normal telephonic interview appears as. But if we could improvise and candidate can earn the seat in front row? Startling? We pick it up from point no. 10 above and see how it changes.

Mr. X: “Can I suggest a date, as I have some things to take care of in the days to follow? Hence I won’t be able to squeeze time for the meet.”

HR (based on the availability): “When it would be possible for you to visit, then?”

Mr. X: “On so and so date (suggest a date for 2-3 days ahead)

The idea is to buy time so you can thoroughly search about the company, its stakeholders, review their profile on LinkedIn and prepare yourself well.

HR: “How does day after tomorrow sound?”

Mr. X: “Great!”

Now if the counter argument is not up to your liking, best lock in the day as it maybe that the organization is interviewing other candidates or the interviewing authority may not be available in those days.

At least by making a request you have made your presence felt and that you are not typical instead expressive. Just that is the purpose of asking to schedule at a later date. This gives you leverage in negotiations at the time of offer.

You don’t need to insist on scheduling for the day/date you have in mind or you’ll lose the opportunity, altogether. An attempt suffices and generally employer allows for a day or two in scheduling meets for candidates.

Secondly, the questions needs to be revisited to allow candidates to speak open-endedly and when someone is provided the platform to speak, their frame mind is reflected and the person interviewing can gauge whether or not the person would be a suitable fit for the organization.

Questions could be:

“How much element of fun is part of your life?”

“Do you cater to sarcasm?”

“What if I were to ring up a close friend of yours, will he/she be able to tell me your weaknesses?”

Author Bio

Rayanne Dany is an HR consultant and can be reached for assignment writing service via her twitter handle. She has tons of experience in different organizations amounting to a total of 10 years. Her insight over the years as an HR professional has paved way for writing improvement techniques.

July 31, 2016November 22, 2020

3 Job Interview Mistakes You Make Without Knowing You Are Making Them

Are You Making these Job Interview Mistakes Without Knowing You Are Making Them?

As an interview coach in Manchester, I have completed thousands of mock job interviews, analysed the common interview errors and helped failed applicants create job interview success.

This is because most interviewees make mistakes in the job interview without even realising they are making these common interview errors. Have you ever walked out of a job interview feeling on top of the world, as the interview went better than you thought it would, only then to be sent an interview rejection email?

By being aware of these 3 common job interview errors you will then have the conscious choice to make a change in your next job interview. Remember if you continue to interview in the same way, you will get the same result.

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Job Interview Mistake 1

Talking about the organisations achievements, not yours.

One of the biggest mistakes interviewees make is not making it clear what they did to achieve a successful outcome. A large amount of job interview questions will be “give me an example of….”

Often, the best way to answer this is question is with a story or example. The problem here is that many interviewees use generic stories that are ambiguous in terms of who created a successful outcome.

When answering these types of interview questions you need to make it really clear that it was you who

1) had the idea

2) took action

3) made an impact on the positive outcome.

Job Interview Mistake 2

Focus on the little things.

Many job applicants only spend around 45 minutes preparing for the job interview, compared to successful interviewees, who on average, spend around 4-5 hrs.

Due to this lack of preparation, many failed interviewees, only focus on the big task, IE Googling common asked interview questions, reviewing their CV, etc.

With more interview preparation time you can take your job interview to the next level by focusing on the little things.

It is these little tweaks that have a real impact on the job interview. The tweaks could include changing the words used in your answers for power words, adding gestures to your answers creating real impact and having a focus on how you use your body language to complement the tone of your job interview answers.

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Job Interview Mistake 3

Add value

We know that most successful job applicants are successful because throughout the job interview they highlight past experiences and successes. But what is missing, or what you can add (that has a massive influence in the job interview) that others don’t is how you can add value to their organisation.

It is taken as read, that by stating you have done X, that you will do X in the new company. But to influence people, to make the interviewer have a real emotional attachment to you, you need to state that “if I worked for you I could implement the same process which will increase your profits while saving overhead cost”

By stating what you do is more powerful than stating what you have done.

July 31, 2016November 22, 2020

Delete Negative Self Talk Prior to The Job Interview

Get Confident – Delete Negative Self Talk Prior to the Job Interview

Imagine that you wasn’t nervous, fearful, scared prior to the job interview. If you were more confident, how would this impact on the job interview outcome? If you truly believed in yourself how would this increase your ability to sell yourself in the job interview? If you could communicate with confidence would you increase your job offers?

The number one killer in the job interview is nervousness. This state of fear create negative self talk which turns fear into anxiety, ruining your chances of a successful job interview. Here is how to beat you job interview anxiety.

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Job Interview Fear

Everyone has an internal voice prior to the job interview. If your internal voice is like a devil in your head, telling you how rubbish you are, putting you down and making you feel worthless.

By killing this devil your head you can create the feeling of control.

Ask the devil what is his positive intent (everything your subconscious does has a positive intent)? Then ask what I can do to improve, develop and evolve? These questions create insight. Common answers include; practice your interview questions, improve your delivery style or attend a mock interview

Job Interview Fear

Take Control

Your mind is yours! You can take control and with control becomes power.

When you hear the negative self talk about your forthcoming job interview, take notice of the voice tone, volume and diction.

Repeat the message but this time change the volume, lower it and notice the difference in your emotional response. Turn the voice into the sound of a cartoon character and again notice how this changes how you feel.

By changing your internal voice you can easily change how you feel. You can even take this one step further and say positive affirmations using a confident, powerful internal dialog.

Overcome Job Interview Fear

When you tell yourself you will fail the job interview, it feels like you are bullying yourself. Instead of taking your dinner money, your internal devil is taking your opportunities.

To increase confidence, imagine you can see the character who is stating this limiting belief. Often people will see a big overbearing, larger then life character. Juts looking at this figure makes you tremble with fear.

To take control. Pause this image. Then imagine shrinking the image in front of you, so it seems that you are standing above the person. Make the person smaller and smaller, until you feel more powerful.

The way you visualize your thoughts creates different perspectives, different emotional responses to the same situation – in this case the job interview.

July 30, 2016November 23, 2020

3 Ways To Advance Your Job Interview Techniques

Advance Your Job Interview Techniques

The internet has changed the job interview.

For all job sector interviews, you as the candidate can simply Google “sector job interview questions” and within seconds you can have a list of potential questions that you will soon be asked. Following on from this, you may Google to the company history or even as on a forum for potential answers.

So why with all this information at your fingertips why aren’t you successful in the job interview? This is because you are searching for basic interview tips to secure the job interview. This isn’t good enough, as everyone else is using these same strategies.

Instead, ADVANCE your interview techniques

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Advance Your Job Interview Techniques #1

Focus on Delivery

A job interview is a communication sales pitch. Where job applicants go wrong in the job interview is they always concentrate on only their interview answers, the words they use, rather than the delivery style of interview answers.

Communication isn’t just words. Communication is created with tonality, volume, gestures, body language and facial expressions (plus much more) What you say is important but as any orator will try to impress on you is the power of how you say it, the packaging to the delivery of your job interview answer.

Create a strong job interview answer, then focus on the delivery style; say it with confidence, say it with purpose, say it with emotion.

Advance Your Job Interview Techniques #2

Create a dialogue

An interactive interview creates rapport, increases likability and becomes more memorable

Failed interviewees will reflect and realise that they couldn’t stop talking. Their waffled answer turn the interviewer off, creating disinterest. To have a real impact in the job interview, talk less, ask more questions and create beautiful dialogue.

When asked a question give a string answer (focusing on your delivery style) and follow up by asking the job interviewer a question, relating to the question they asked you. As an example, if they asked you about your knowledge on a certain ICT system, ask them if they know about a new time-saving ICT system.

This style of interviewing is advanced and creates positive interaction. The interviewer, having a break from the normal interview style that they have heard for the past 2 days, creates a memorable job interview.

Advance Your Job Interview Techniques #3

Key the glass half full…always

Time and time again when I deliver interview coaching sessions, clients tell me, how in the job interview they discuss sector problems, barriers and mistakes. I can never understand this perspective.

The job interview is the one place where you need the glass to be half full, no, over spilling with punitiveness. Explain your successes, show enthusiasm for your sector, answer problem questions with the frame of enjoyment – you enjoy solving problems.

Whatever you do in the job interview, do it with a smile, with positiveness and enthusiasm.

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June 15, 2016November 27, 2020

3 Mind Hacks That Will Make You Excel In Your Next Job Interview

Excel In Your Next Job Interview Using These 3 Mind Hacks

How to beat a job interview?

Use these 3 psychological mind hacks that will make you excel in your next job interview.

The interview environment creates natural fear in us all, these interview hacks will give you the power back, helping you to win more job offers and to increase your salary.

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Job Interview Mind Hack 1

It has been proven time and time again by a number of psychologist that interviewers respond better to people that they believe are like them.

Because we like people that are like us, you can use this to influence the job interview.

Rapport is built quickly if you have the same interest as the job interviewer (check the interviewers online profile and search their interest) if you are sync (copy body language, gestures and use a similar language) or if you share common ground (similar sounding name, live in the same location or wen to the same university).

Find something that will help the interviewer to naturally relate to you and the interviewer will find themselves naturally liking you, without knowing why.

Job Interview Mind Hack 2

Your body can influence your state.

The job is, for most, a horrid place to be. It creates the feeling of fear, despair and increase anxiety.

By changing your stance you change your emotions. Trust me this works!

First move around, jump, dance and stretch. This creates energy. Next strike a confidence pose; think of a famous person who you know is confident.

Imagine that you are this confident person and stand as they do. Take on their postures, gestures and stance. The way you stand creates different emotions. If you stand with confidence you will feel more confident.

Job Interview Mind Hack 3

This is an easy but underused one.

It is so common, due to terrible nervous feeling in your belly, not to eat or drink. The problem here is that when you get to the interview, your mind is focusing on “dinner time” not the interviewer.

Feed your body, feed your mind. You must eat, but just as important, you need to drink lots of water. Hydrate yourself and you will feel refreshed.

These 3 mind hacks are designed to get you into your best state to help you influence the job interview.

Good luck

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