Job Interview Questions for McDonald’s

With McDonalds being one of the largest fast-food employers in the UK, and the world, there are always a high number of vacancies being advertised at anyone time.

Job range from a crew member to manager, with McDonalds of funding apprenticeships.

For McDonalds recruitment processes and commonly asked questions click here: work for McDonalds 

The interview process for a McDonalds role is simple. McDonalds are looking for customer focused team players who is reliable and hardworking.

Each restaurant vary their recruitment process but in the main they follow a structured job interview. 

Job Interview Questions and Answers

Job Interview Question 1: What is your experience in customer service?

• Summaries your retail and/or customer service experience “I have over 5 years experience working in fast food restaurants…..”
• Add any relevant qualifications “…and possess a customer service L2 BTec qualification…”
• End why you enjoy customer service “…I’m applying for this role as I enjoy (customer service related duties)”

Job Interview Question 2: How would you handle a customer complaint?

• Explain how keeping customers happy increase repeat business (this is McDonalds business strategy)
• Give a real life example “An example of handling a customer complaint was when (add situation)…”
• Next, explain what steps you took to resolve the customer issue “…to help resolve the issue I remained professional and friendly, I asked questions to see the customers perspective and then worked with the customer to find a solution…”
• Finally, end with the outcome “…the customer was really happy and always main a point of being served by myself when she came into the shop.”

Job Interview Question 3: Why do you want to work for McDonald’s

• Answer this question by discussing how you like the McDonalds values.
• Talk about your own values and how they match those of McDonalds.
• Finally, explain how you also like the brand and their products.

Job Interview Question 4: What do you know about McDonald’s?

• This question is becoming less common, but is asked enough that candidates do need to prepare for it.
• Most people will talk about the history of McDonalds. This is good, but to stand out talk about the McDonalds foundation which is on the above link for McDonalds values.

Job Interview Question 5: What are your strengths and weaknesses?

• Keep this interview answer positive
• If pushed to discussed weaknesses, talk what lessons were learnt from any weaknesses or mistakes, not the weakness itself.
• When listing positives, talk about your strengths that are relevant to the role: customer service, teamwork (as McDonalds want to create a family feel to the workplace) and your work ethic. Examples work well here.

Job Interview Question 6: What skills do you need to work at McDonald’s?

• This interview question is really checking if you know the job role.
• Talk about a job duty and the required skills for that duty and repeat this formula three times
• As an example, “one of the main duties is serving customers. To be great at this task you need good listening skills to understand the order, you need to be friendly and polite, two skills that I naturally possess. And to be a great communicator.”

Job Interview Question 7: Give me an example of teamwork?

• Ideally, use an example in a retail or customer service setting.
• Start the answer by discussing a team goal or objective. Next talk about your role within the team and the actions you took. Finally end with the team outcome.

Job Interview Question 8: Do you think team work is important?

• This question is about the importance of teamwork.
• There are many ways to approach this answer: collective learning, supporting each other, creating a family.
• When answering the question, mention the reason (above) why teamwork is important. Then give an example of using the (why) is a real work situation.

Job Interview Question 9: What do you do outside of college?

• This question is for students applying for a part-time work. For full tike staff, interviewees will be asked “tell me about your relevant work experience?”
• Each question is designed to review your transferable skills. IE what have you learnt at college/work that is useful for this role.
• Again, think about the job duties and skills required and ensure your answer is relevant to the McDonalds job role you are applying for.

Job Interview Question 10: Do you have any questions for me?

• How does the apprenticeship program work?
• What are the shift patterns?
• Do new employees work in all areas of the restaurant?
• What is the management style of the restaurant?
• What do you like about working for McDonalds?