Co-operative customer service advisors are based in a contact centre.
The Co-operative is an award-winning provider of general insurance products, who recruit Customer Service Advisors who are so much more than a friendly voice on the phone. They’re experts on anything from home to pet insurance.
Job Interview for a Customer Service Advisor with Co-Operative
Job Interview Question 1; Tell me about your experience as an insurance customer service advisor?
Job Interview Question 2; How would you make a co-operative customer feel special?
Job Interview Question 3; Give an example of when you have given great insurance advice to a customer?
Job Interview Question 4; How do you assess insurance requirements?
Job Interview Question 5; What’s more important to you quality or quantity?
Job Interview Question 6; Give an example of when you have explained complex insurances packages clearly?
Job Interview Question 7; How do you come across as enthusiastic over the phone?
Job Interview Question 8; How do you ensure the database is kept up to date?
Job Interview Question 9; Give an example of when you have been a good listener?
Job Interview Question 10; Which types of insurance do you know more about?
Job Interview Question 11; How would you tailor each phone call to each customer?
Job Interview Question 12; Do you have any questions for me?
