How to Pass a Door Supervisor Job Interview
A door supervisor (often referred to as a security guard) is a complex role with various duties, often depending on the type of venue you are supervising.
This is a regulated role where you will be required to have an SIA licence – many employers will require you to prove you have this qualification during the job interview process.
Your day to day duties will include the following:
- managing crowds, queues and entry to venues
- checking tickets, age and behaviour
- patrolling inside and outside the venue
- watching people’s behaviour and dealing with conflict
- restraining and escorting people out of the venue
- dealing with emergencies, conflict and working with the police
10 Interview Questions for Door Supervisor
Door Supervisor Job Interview Question 1
What is your experience in security and door supervision?
- Give an overview of your experience as a security guard or door supervisor
- State the duration of collective experience
- Explain the type of venues you have worked in
Door Supervisor Job Interview Question 2
How do you monitor and assess customers?
- Make this answer relevant to the job role you are applying for, giving suitable examples
- Discuss how you assess a person(s) behavior as they approach the venue
- Explain what questions you ask and the type of responses that would set of alarm bells
Door Supervisor Job Interview Question 3
Why do you need to cooperate successfully with the uniformed services?
- Talk about collaboration with the police, PCSOs, fire service and ambulance service
- Discuss how it is a collaborative approach that helps to reduce risk
- Explain how you share intelligence with and from the police service
Door Supervisor Job Interview Question 4
Give an example of making a quick and decisive decision in a pressurized situation?
- Use a real life example
- Set the scene by explaining what happened to the lead up of an incident
- Explain what decisions you took and the reason behind each decision
Door Supervisor Job Interview Question 5
Give an example of when you have used, successfully, your powers of observation and what was the outcome?
- Explain (a real life experience) of general observation, and how an out-of-place visual cue made you want to investigate
- Discuss what you found and how you dealt with the situation
- Finally, give the positive outcome from you taking action
Door Supervisor Job Interview Question 6
Describe how you would restrain and escort customers out of the venue?
- Discuss the quick response process you followed in previous roles
- Focus on de-escalation techniques
- Explain what you do post the restrainment of a customer
Door Supervisor Job Interview Question 7
How do you deal with a conflict to ensure it does not escalate?
- Give an example such as staff rotation on a door
- Explain how remaining calm and relax can defuse situations
- Talk about your communication style and the positive effect this has in conflict situations
Door Supervisor Job Interview Question 8
Give an example of using excellent customer service skills?
- Give an overview of your customer service skills; friendly, approachable, supportive
- Explain how you supported a customer in need
- Discuss the actual steps you took – give detail
Door Supervisor Job Interview Question 9
What qualifications do you hold?
- List SIA badges, first aid certificates etc
- Also discuss any sector specific qualifications you hold
- Finally explain any none related security type qualifications you hold and how they add value, IE a L5 management qual taught you how to be door supervisor team leader
Door Supervisor Job Interview Question 10
Do you have any questions for me?
Good questions to ask interviewers at the end of the job interview include:
- What type of venues do you work with
- Do you have a good working relationship with the local authority and the police service
- What additional training do you offer staff
