job interview questions Archives - Page 11 of 28

May 11, 2016November 27, 2020

Job Interview Questions for Budgens

We have spoke to many interviewees to what the big employers are asking candidates in job interviews.

This article give you the inside gossip for Budgens job interview questions. To prepare for your Budgen’s interview, read the question, prepare and practice your job interview answer.

Why is practice important? To pass interviews you need your answer to ooze confidence. Practice makes perfect, and perfect gets you the job interview offer.

Set Up Your Own Coaching Business

Budgens Job Interview Questions

Budgens’s Job Interview Questions 1. Tell me a little about you and your retail/customer service experience?

Budgen’s Job Interview Questions 2. Why do you want to work for Budgen’s?

Buddens Job Interview Questions 3. What do you know about our competitors?

Budgen’s Job Interview Questions 4. Explain how Budgens differs from other supermarkets

Budgen’s Job Interview Questions 5. What is more important profit or customer service?

Budgen’s Job Interview Questions 6. How would you remember where all Budgen’s stock is stored in the supermarket?

Budgen’s Job Interview Questions 7. Give an example of going above and beyond for a customer?

Budgen’s Job Interview Questions 8. What would you bring to the Budgen’s team?

Budgen’s Job Interview Questions 9. What would you do if you suspected a colleague of stealing?

Budgens Job Interview Questions 10. How do you develop yourself?

Budgen’s Job Interview Questions 11. What is your approach to working hours?

Budgen’s Job Interview Questions 12. Do you have questions you would like to ask us?

May 8, 2016November 27, 2020

5 Interview Questions and 5 Brilliant Answers

Below are some of the most common asked questions in interviews situation, along with a rough guideline to help you tackle them effectively and a sample answer:

The guidelines will explain what type of answer the interviewer is looking for, the reason why they asked the question, after you have read the question, start by reading the explanation and then think about the industry you are looking to achieve employment in. How can you use this example to help you answer the question during your forthcoming interview?

Also, we have recorded an example answer to show you how the question and guidelines can create an answer with an impact, remember our example answers may or may not be suitable to your career choice; due to the variety of industries job hunters will be applying for, we have used example answers from a mixture of job roles.

Set Up Your Own Coaching Business

Why should we hire you?

A great question to be asked, as your answer will be highly positive and will sell you in the most generous way-don’t be shy here! Start with “by hiring me…” now give them a great selling line, what is the one thing they want from you? and then tell them how you will do it, use examples from previous job roles to highlight your ability and knowledge

“By hiring me, you will gain an experienced sales manager who has a proven track record. I lead by the front and my motivational leadership style has ensure an increase in profits in the last 2 companies I have worked for”

Why did you leave you last job?

A dreaded question for many! When answering this question never give a negative answer. “I did not get on with my manager” or “The management did not run the business well” will show you in a negative light and reduce your chance of a job offer. Answer the question positively, emphasizing that

you have been looking for a career progression. Start by telling the interviewer what you gained from your last job

“I enjoyed my last job, I quickly learned how to multi-task and prioritise work and over the last 3 years I have seen myself grow. I am now ready to take the next step up the ladder with my career and feel I would suit working for company such as this”

If you were made redundant, let the interviewer know, this is not a negative!

If you were me, what type of person would you be looking for?

Mention the skills they are looking for, you will know them by now as this question is often asked in the middle of the interview. And then follow this up “…someone like me who would work hard”

This question tells the employer two things, one you know what skills and qualities are needed and two, that you have the required skills and qualities.

“Someone with the experience and more importantly the knowledge to ensure we meet our targets, they would have to excellent communications skills as they will be working with a wide range of individuals from different backgrounds. You would want someone like me who is hard working and reliable”

Do you know anyone who works here?

If you know someone who works for the company who is a good worker, by mentioning there name can sometimes give you extra points, you can also lose points by mentioning someone’s name that is disliked. This should not really happen due to employment equal opportunities, but often does.

“Yes, one of my friends, Rick works for you. He has told me all about the company, the team and the training and support the company offers their employees. The company sounds like a great place to work and I feel I would fit in well”

Have you ever been asked to leave a position?

Be truthful, employers will find out when they ask for a reference. If you have give a brief answer and stay away from giving any negatives about the company you worked for. If the answer is no, Say “No, never”

“Once, several years ago, once I had left university I had a part time job, the role didn’t suit me as I enjoy being kept busy. I think the manager knew I was going to be moving on”

April 29, 2016November 27, 2020

Employer Interview Questions for a Front of House Receptionist

Front of House Receptionist Interview Questions

The job interview is designed to ensure that you, the employer, recruits a suitable candidate with the required skills, qualifications and capabilities to meet the role criteria. To achieve this you need to ask the right questions for the position you are applying for – see below.

When interviewing job candidates, it is important to determine their work ethic, temperament, stress indicators and if they possess the required skills and knowledge essential for the desired position.

The interview should be set into 5 key sections:

One. Introduce you the interviewer, the company and the role. Many candidates will be applying for several roles and you want to retain the bets interviewee. Discussing the company values, ethics and goals can be highly influential in the candidate’s discussion when choosing an employer to work for.
Two. Discuss the interview set up, explaining the interview process. Give details of potential exercises, tests, group work or if you have adopted the panel interview approach.
Three. Ask around 10 questions relevant to the role (see below) when required repeat the question or ask the same question in a different way, making it clear to the candidate what the question objective is
Four. Allow the candidate to ask questions and encourage examples
Five. Explain the follow up process; how candidates will be informed of interview outcome

Employer Job Interview Questions for a Front of House Receptionist

- - Job Interview Question 1: What is your customer service experience?

- - Job Interview Question 2: How do you assess the success of a hotel front of house department?

- - Job Interview Question 3: How does the hotel reception contribute to the strategies and goals of the hotel?

- Job Interview Question 4: What was quality of standard of work/customer service in previous positions

- Job Interview Question 5: Give an example of welcoming a customer.

- Job Interview Question 6: Give an example of going above and beyond on behalf of a customer?

- - Job Interview Question 7: How do you recall large amounts of information?

- - Job Interview Question 8: What us key when answering a call from a customer or business associate?

- - Job Interview Question 9: Give an example of successful multi-tasking while working under pressure?

- - Job Interview Question 10: What does customer service mean to you?

- - Job Interview Question 11: How do you manage your day to day duties?

- - Job Interview Question 12: Do you have any questions to ask?

March 13, 2016November 27, 2020

3 Interview Questions You Need To Prepare For

Professional interviewees practice and prepare for job interviews for over 8hr where as failed interviews spend on average 45 minutes preparing.

Predict the interview questions and prepare strong interview answers.

Why Should We Hire You?

Are You Applying for Any Other Roles?

Tell me About Yourself?

February 1, 2016November 27, 2020

Job Interview Questions for a Goods Flow Co-Worker Ikea

IKEA is a multinational business that designs and sells ready-to-assemble furniture. As a goods flow co-worker you contribute to the store replenishment process each day before the store opens.

Set Up Your Own Coaching Business

Job Interview Questions for a Goods Flow Co-Worker Ikea

Interview Question 1 tell me about you warehouse experience and how that will relate to a goods low worker at Ikea?

Interview Question 2 how do you ensure the smooth flow of goods, while meeting the specific time requirements of delivery?

Interview Question 3 how do you ensure the goods on the delivery note are accurate?

Interview Question 4 how would you work cooperatively with a team to ensure the store is fully stocked

Interview Question 5 how do you ensure you work to a high standard while maintaining health and safety

Interview Question 6 are you enthusiastic and a good team player?

Interview Question 7 give an example of taking the initiative

Interview Question 8 are you flexible in regards to working hours

Interview Question 9 what do you know about Ikea

Interview Question 10 do you have any questions for me?

January 18, 2016November 27, 2020

Job Interview Questions Fork Lift Truck Engineer

Forklift truck engineers service and repair the lift trucks often by travelling to businesses. It is the engineers job to make sure that trucks work correctly and meet legal safety standards.

When applying for this role you need to ensure your engineering skills and knowledge shine through.

Set Up Your Own Coaching Business

10 Forklift Truck Engineer Interview Questions

FLT Engineer Job Interview Questions 1

Tell me about your engineering experience and how this relates of FLT engineering duties?

FLT Engineer Job Interview Questions 2

What do you think would be your daily duties and responsibilities as an FLT engineer?

FLT Engineer Job Interview Questions 3

How do you decide between repairing or replacing a FLT part?

FLT Engineer Job Interview Questions 4

What do you look for a routine maintenance check for an FLT?

FLT Engineer Job Interview Questions 5

What is your experience with electrical, mechanical and hydrolic components?

FLT Engineer Job Interview Questions 6

How do you ensure that your repairs meet legal requirements?

FLT Engineer Job Interview Questions 7

How do you develop your skills and engineering knowledge?

FLT Engineer Job Interview Questions 8

How do you build relationships with customers?

FLT Engineer Job Interview Questions 9

How would you explain technical issues with customers?

FLT Engineer Job Interview Questions 10

Do you have any questions for me?

January 18, 2016November 17, 2020

12 Job Interview Questions and Answers for a Sales Assistant

Sales Assistant Job Interview Questions and Answers

Being one of the largest UK sectors, sales assistant jobs are in demand.

Even with a large pool of jobs to apply for, positions are competitive. Recently has shown that hundreds of applicants apply for each advertised role.

Employers will either have a recruitment drive (often used when a new shop is being opened in a new area) or rolling job interviews for sale assistant positions that become available as old employees leave.

For recruitment drives, interviewee’s will often have to attend all-day assessments which will include a teamwork task, role play and traditional structured job interview. Interviews for ad-hoc sale assistant roles are often just a one to one or panel job interview.

The traditional interview for both an all-day assessment or ad-hoc interview will often be a 60 minute interview comprising of 10 job interview questions.

To increase your job chances of securing a sales assistant job offer, you will learn the answers to 12 commonly asked sales assistant job interview questions.

This article will help you to prepare and to pass your next job interview in 3 separate ways:

1. You will learn over 12 common asked sales assistant interview questions

2. You will be given an explanation of the type of answer the interviewer is looking for (a guide to what the employer wants you to discuss )

3. You will be given an example job interview answer for each individual interview question, allowing you to tweak this answer, making it relevant to your own experiences.

Job Interview Questions and Answers for a Sales Assistant

Job Interview Question 1:

“Tell me about yourself and your sales experience?”

One of the most common asked questions in interviews normally asked at the beginning of an interview, this question gives you the opportunity to deliver a short statement about your experiences and skills relevant to a sales assistant position.

When answering questions relating to your experience, only discuss skills, experiences and duties that are required in the sales assistant job role.

Start with a “selling” line that will highlight your main strength and/or achievement
Keep each point brief as you can explain each point again in more detail throughout the interview
You want to interest the interviewer and get them to want to know more about you
End this answer with a reason why you’re looking for a new job

Potential Interview Answer

“I’ve been working in Sales for 8 years. I have a great understanding of selling insurance to the public and businesses. My innovative sale techniques have increased profits by 25% year on year for the past 3 years. I am now ready for a new challenge and with your company having a great reputation, I believe this is the opportunity I have been waiting to apply for”

Job Interview Question 2:

“Why did you leave your last sales assistant role?”

Be positive with this answer and smile – employers like to hear that you left for a good opportunity or reason, a chance to do something special or for a good career move.

Start the answer with a look back over your previous sales assistant roles
Explain what you enjoyed about your previous sales assistant position
Give a positive reason for leaving

Potential Interview Answer

“I enjoyed working at Company Name and really enjoyed the interaction of working with a wide range of individuals-I feel I gained a lot of transferable skills from this experience, which I can use in this role. It was a hard choice to leave but I felt that this great opportunity is the next obvious step for me”

Job Interview Question 3:

“Why did you apply for this sales assistant position?”

Your research will pay off with this question; explain you have always wanted to work for their company and the reason why.

Discuss how your goal has always been to work in this industry as you always wanted to (job criteria) and finally finish by explaining how your previous experience or qualifications will add value to the company.

Potential Interview Answer

“Since becoming qualified my goal has been to work with your organisation, as I believe my vision is in line with your company mission. I have always had a creative side and feel that good advertisement makes a difference for companies looking to be successful. My experience in advertising, my creativity and my rapport with clients will add value to your company.”

Job Interview Question 4:

“Do you work well within a team?”

Some people are thrown when they are asked this question when they are applying for a position to work alone.

Every company works as a team especially a sales team.

Explain how you are a good team player, give an example of when you have worked well within a sales team.

Potential Interview Answer

“A team always works better than an individual as you have a wider skill base and more collective experiences to rely on. You also have the advantage of motivating to achieve goals and targets. Remember TEAM – Together Everyone Achieves More. In my last job, I worked as part of a small team dedicated to improving sales, by sharing all our experiences and ideas we were able to come up with an achievable action plan”

Job Interview Question 5:

“Did you get on well with your last manager?”

A dreaded question for many! When answering this question never give a negative answer.

“I did not get on with my manager” or “The management did not run the business well” will show you in a negative light and reduce your chance of a job offer.

Answer the question positively, emphasising that you have been looking for a career progression. Start by telling the interviewer what you gained from your last job

Potential Interview Answer

“I enjoyed my last job, I quickly learned how to multi-task and prioritize work and over the last 3 years, I have seen myself grow. I am now ready to take the next step up the ladder with my career and feel I would suit working for a company such as this”

If you were made redundant, let the interviewer know, this is not a negative!

Job Interview Question 6:

“How would you be an asset to us?”

Think again about the job specification and the skills needed for this role. Have a paragraph prepared highlighting how you will be able to do the job and what you can bring to the team.

Here you have a great opportunity to ‘sell’ yourself. Talk about your unique selling point, this could include your duration in the sales industry, how you always overachieve set targets, how you build rapport with customers that doubles sales, anything that makes you stand out.

It goes without saying that this paragraph should be positive.

Potential Interview Answer

“I’m the type of person who likes to get a task completed; I am driven, hard-working and have excellent time management. I have worked in this industry for 8 years and have made excellent contacts and built good working relationships to will be of advantage to any employer who employees me”

Job Interview Question 7:

“What are your strengths in relation to sales?”

This is one of the most common questions you will be asked.

Give an answer relevant to the skills and qualities relevant to the position you are applying to. The interviewer is trying to find if your strengths match the job.

For example, if you are applying for a job where accuracy is an important issue, one of your strengths could be that you have an eye for detail. It may useful to find different words to describe similar attributes and qualities in order to avoid repetition.

Potential Interview Answer

“I have often been told that I have an eye for detail and that I am very accurate and precise. This was very important during my last role where I worked on large business accounts…(then add example)”

Job Interview Question 8:

“What are your weaknesses?”

Again, another commonly asked question.

A frequent mistake to make when answering this question is to say something negative like “I can sometimes let things get on top of me”. Be positive and sell yourself with every interview question, turn a negative into a positive. For example;

Potential Interview Answer

“In the past, I felt I needed to improve my typing skills because I aspire to be the best I can, I have recently enrolled on a typing course”.

This will show that you can identify your weaknesses but at the same time, you are willing to improve.

Most importantly: do not mention a weakness that is any way related to the job you are being interviewed for! This might sound obvious but it is a common mistake!

Job Interview Question 9:

“Do you know anything about this organisation?”

Often one of the first questions you will be asked during the interview, employers want employees who will stay with the company, this question and answer will show the employer that you know the company’s history and feel they will be a good employer to work for.

It also shows the employer that you think ahead and carry out research. Answer this question with:

The length the organisation has been operating for.
How the company started
What services/products the company offers
Where they are going (have they won any new contracts)
All this information is normally found on the internet; on the company home page or about us page.

Potential Interview Answer

“I know a great deal about your organisation, before I applied for the job position I researched the company. I really like how the company started as a partnership company 10 years ago and has grown to a company of 70 staff working throughout 18 countries. You started by operating in a niche market and have now expanded this to working several areas of the same sector this highlights creatively and forward planning, this was one of the reasons why I applied for the position”

Job Interview Question 10:

“Do you think you have enough sales experience?”

If you’re asked this, then the interviewer does not believe you have enough experience. If you have you need to make this clear, explain about your previous experiences and give detail to the parts that are relevant to this new job role.

If you do not have the experience they need, you need to show the employer you have the skills, qualities and knowledge that will make you equal to people with experience but not necessary the skills. It is also good to add how quick you can pick up the routine of a new job role.

Potential Interview Answer

“Altogether I have 8 years experience in this industry, in my current role as a manager I spend a large amount of time selling business to business. I use all the relevant computer packages and understand the importance of double-checking the figures. I have always had an eye for detail and an ability to find errors easily, allowing me to be pro-active rather than re-active”

Job Interview Question 11:

What is your biggest achievement?

We have all achieved many things throughout our lives, from losing weight to passing a driving test. If you make your answer relevant to the job you are applying for.

Talk about how you had a goal you initially thought you couldn’t achieve and then, through working hard, you achieved your goal. Making this goal related to sales will increase your interview scoring.

Potential Interview Answer

“I was once asked to give a presentation, at first I thought I wouldn’t be able to deliver it without embarrassing myself. I wrote the presentation and practiced it in front of small groups until I had the confidence to deliver it to a large group. I was really pleased with the result on the day and I was good feedback from my line manager.”

Job Interview Question 12:

“Do you have any questions for me?”

Good interview questions to ask interviewers at the end of the job interview include questions on the company growth or expansion, questions on personal development and training and questions on company values, staff retention and company achievements.

Conclusion

Many people are afraid of job interviews. The truth is if you prepare for your job interview, by predicting the job interview questions, you can easily prepare your job interview answers. If your job interview answers highlight your unique selling point, are stated in the positive and are said in a confident manner, then you can influence the job interview to increase job offer.

Interview Preparation Resources.

January 16, 2016May 20, 2021

Job Interview Questions for Working in a Cinema

Job Interview Questions for a Cinema Position

Many students look for jobs in cinemas, which means competition for each advertised role is massive!!

With an overwhelming amount of applicants, the savvy interviewee needs to be one step ahead of the game.

To win the job offer, predict the interview questions and create string selling answers tailored to your own employment experience.

What skills do cinema employers look for?

Passing a cinema job interview is relatively easy.

Cinema managers often use the structured job interview process for all cinema job roles. This means that each applicant will be asked around 10 interview questions and each answer is marked against a set of required skills and duties.

This means if you can predict the job duties and required skills you can predict the job interview questions and prepare excellent answers!

Common cinema duties/required skills include:

Serving customers using excellent customer service skills
Answering queries, which requires good communication skills
Working as part of a multilayered team. Employers always look for a team player
Patience and the ability to remain calm in stressful situations
Flexibility as shifts can vary
Numeracy skills for taking cash payments

10 Cinema Job Interview Questions

To help you to apply and pass a cinema job interview, we have provided you with the 10 most commonly asked interview questions and an explanation of how to approach each question.

In addition to the 1-2-1 structured job interview, applicants will also have to take part in a team task. Click here for: how to pass a team task.

Some employers will also request interviewees to deliver a short speech (often about themselves) To help read: How to pass a job interview presentation.

Job Interview Questions for Working in a Cinema 1

Do you have experience working with the public or in customer experience?

For customer service roles, cinema managers are looking for bubbly people who are skilled communicators.
Answer the questions confidently. “Yes, I have several years of customer service experience…” or, if you currently haven’t worked in a customer-facing role, “I am skilled in customer service. While at school/college/uni I was part of (add event/team/volunteering opportunity) where I was responsible for (add a customer service task)…”
It is important to give an example of dealing with a customer. Ideally, a customer who had an issue that you helped them resolve.

Job Interview Questions for Working in a Cinema 2

Can you work evenings and weekends?

Really, the answer here has to be “yes”. It is rare for a cinema not to require a staff member to work weekends and evenings as these are the cinema’s busiest times.
If possible, give an example of working flexibly in a previous role.
Some people enjoy working evenings/weekends. if this is you, state this during the answer.
The idea here is to answer quickly and assertively so the employer has no hesitation about taking you on.

Job Interview Questions for Working in a Cinema 3

What is your favorite film and why?

Around 90% of cinema interview ask this question, so have an answer ready.
Start by talking about different film genres as this highlights a level of relevant knowledge.
Next, name a few films you like, and end by saying “..but my favorite film has to be X because (add storyline, director, actor, etc)..”

Job Interview Questions for Working in a Cinema 4

How would you create a positive experience for customers?

A good way to start the customer experience answer is to first talk about how people visiting the cinema see the cinema trip as a big family event; they want to have a positive experience, create fond memories, and receive excellent customer service.
Next, add how you would use your communication skills to help the family have a positive experience. The focus could be talking to the children, smiling, going above and beyond.

Job Interview Questions for Working in a Cinema 5

What would you do if you saw a colleague stealing?

The short answer is to report the theft.
The interview answer can explain the reason for reporting the theft: if someone is allowed to get away with it, they are likely to repeat the behavior and a workplace should be a safe place.

Job Interview Questions for Working in a Cinema 6

Do you have experience working within a team?

Teamwork is essential in a cinema. This means that all applicants, even those with no work-related teamwork experience need to give a teamwork example.
Start the answer by confirming you can work within a team and then give an example: “Yes I have always worked within a team. An example of this is…”
The example should cover the team objective, actions you took, and the outcome.

Job Interview Questions for Working in a Cinema 7

When working on the food counter how will you embed food hygiene regulations?

Part of the cinema experience is getting a drink and popcorn. Generally speaking, new staff will rota between collecting tickets, working on the till, and serving food.
Therefore food hygiene is deemed as essential. If you possess a food hygiene certificate, mention it here.
If you haven’t undertaken any food hygiene courses talk about the basics, “I understand the importance of food hygiene. How you should always wipe down food preparation areas before using it. I would always wash my hands before handling food and I know to check exploration dates on all food types.”

Job Interview Questions for Working in a Cinema 8

Can you work out simple sums in your head?

The mathematics question is becoming less important due to many people pre-purchasing cinema tickets or paying by debit card. But, employers will check out an interviewee’s numeracy skills.
A good way to answer the question is to present a scenario, “I’m very good a mathematics. If a customer wanted to purchase two adult tickets at £8.90 and one children’s ticket at £5.50 and they paid £30 I would give them £6.70 change”.
Remember though, an employer might randomly ask you a maths sum.

Job Interview Questions for Working in a Cinema 9

Give an example of using communication skills effectively?

Each of us communicates on a daily basis, so there will be plenty of examples to use.
Pick an example that will highlight your wide range of skills: listening, customer service, rapport building, and communication skills.
It is good to mention that you repeat a customer’s order to ensure that you have heard correctly. Another good frame for this question is to talk about being friendly, smiling, and being polite, and how using non-verbal communication assist with verbal commutation.

Job Interview Questions for Working in a Cinema 10

Do you have any questions for me?

What do you like about working for this cinema?
What are the busiest times of the year?
Do you have a training program for new members of staff?
How would you describe the team?
Are there overtime opportunities?

January 16, 2016January 12, 2023

AA Call Center Job Interview Questions

To prepare for your AA Call Center job interview you first need to predict the interview questions and tailor your interview answers to your personal experience.

The AA recruits staff who possess excellent customer service skills as well as employees who can upsell customers.

Interview questions will be based on the company culture, customer service skills, and knowledge of the AA.

In the main, the AA uses a structured interview format, with some call center hiring managers adopting the ‘strength-based interview’ approach. Questions 5 and 6 (below) are examples of strength-based interview questions.

The reason some companies use the strength-based approach is due to the embedded processes and systems for day-to-day tasks. Employers want to hire a person who preferences or gets motivated by their way of working.

Overall the AA call center recruitment process is designed to ensure the applicants have the required communication and customer service skills, along with IT know-how and an understanding of handling data. In this sense, there are no ‘tricky’ interview questions.

AA Job Interview Questions

AA Call Center Job Interview Question 1

Tell me about your work experience and how it relates to this role?

Answer this question in two half. Talk about customer service and data input.
First, summarise the number of years you have worked in customer service or in a call center. Here detail the duties you performed relevant to this new role.
If you possess any relevant qualifications mention them now. This could include a B-tec in customer service or a data inputting NVQ.
In the second half, discuss data inputting, data protection, GDPR, and IT skills.

AA Call Center Job Interview Question 2

What do you know about AA products and services?

Depending on which call center you are applying for a job role at, depends on what products you will be selling. But to answer this question give a generic overview of the AA’s main products which can be found on their website.
Frame the answer as you would like to work for the AA as they are the leading car breakdown, but not only that, they also support customers by (add other products IE insurance, money, travel..’

AA Call Center Job Interview Question 3

How do you improve customer service?

Explain how customer service is about being friendly and professional.
Give an example really to the call center department. As an example, if this position was for a call center role for the breakdown service say: ‘If a customer had broken down they will be stressed and angry. To offer an excellent service, I would be reassuring and give them the information they need to help them remain calm and reassured…’

AA Call Center Job Interview Question 4

How would you handle an angry customer?

A good way to start this question is by explaining how an ‘angry’ customer doesn’t have a negative effect on you: ‘Most people get annoyed or defensive when a customer is angry…’
Next, explain how you see the ‘angry’ customer as a positive challenge: ‘…the customer is likely to be angry for a purposeful reason. I feel it is my job to support the customer and to keep them loyal to the AA…’
Finally, explain how you would go about supporting the customer: ‘….I would do this by listening to the complaint, explaining that I will do my best to support them, and then helping to find a solution.’

AA Call Center Job Interview Question 5

Do you prefer following a script or going off-piste?

Questions 5 and 6, are both examples of strength-based interview questions. You can find more examples here: 10 strength-based interview questions.
Strength-based interview questions are choice-based questions. To be successful in a strength-based interview you need to pick the choices that match the criteria of the job role.
As an example, as the AA requires call center staff to follow a script, the most desirable answer here is obvious.
In addition to answering the answer by stating you like to follow a script, explain why. Following a prepared script that has been proven to convert customers will help increase sales.

AA Call Center Job Interview Question 6

Do you prefer to input data while talking on the phone or after the call has ended?

This second strength-based interview question is a little harder to predict. With hard-to-predict interview questions, you can answer by stating the pro’s and con’s of both answers: ‘Inputting data whilst on the is a massive time-saver, but the tasks take away customer attention. Whereas inputting data after the call ensures the customer is listened to but can take additional tie that could be sued for making calls.’
Some employers will push for a preference. In this case, ask ‘It depends on the amount of data input required? But, when possible I will input data whilst working with a customer unless the data inputting would reduce the number of sales I made.’

AA Call Center Job Interview Question 7

How do you maintain rapport over the phone?

Rapport, on the phone, is built through the tonality, pace, and column of the speaker. As well as with the chosen language.
Explain how you always vary your voice to maintain interest, while remaining polite and professional.
Talk about how, in previous roles, you have asked the customer about their day to build liking or for repeat customers how you remind them that you have spoken previously.
Finally, explain how you listen to the customer and use their voice tone as a cue on how to respond to them.

AA Call Center Job Interview Question 8

How do you remember a range of different products and services?

This question is designed to get you to review your own processes. In reality, the AA will have a script that call center staff follow.
Explain how you would make notes of products and which products are linked for up-sales.
Embed into the answer that you would follow any script the AA provided, but knowing the range of products it would make you more comfortable when asked any tricky questions by a customer.

AA Call Center Job Interview Question 9

Give an example of when you had a suggestion that improved your working practice?

This question shows the culture of the workplace – that they value employee input.
Ideally, you would use an example here. Explain, how in a previous company you were aware of a (problem) and by reflecting on your tasks you found a (solution) You shared the solution with your manager which was then rolled out across the team resulting in (add a positive outcome).

AA Call Center Job Interview Question 10

Do you have any questions for us?

Ask ‘what is your busiest time of the year?’
Ask ‘how would you describe the culture of the company/office?’
Ask ‘what do you like about working for the AA?’

November 27, 2015November 28, 2020

Job Interview Questions YMCA

Job Interview at YMCA

YMCA is one of the largest charities, supporting young people to be more successful.

When applying for a job at YMCA you need to focus your job interview answers on supporting young people, giving young people a voice and going above and beyond to help young people.

Below are 10 interview questions asked in YMCA job interviews.

Set Up Your Own Coaching Business

10 YMCA Job Interview Questions

YMCA Job Interview Question 1. What is your experience working with youths?

YMCA Job Interview Question 2. Why do you want to work with children?

YMCA Job Interview Question 3. How do you motivate unmotivated teenagers?

YMCA Job Interview Question 4. How do you make sessions creative and fun?

YMCA Job Interview Question 5. What does safeguarding mean to you?

YMCA Job Interview Question 6. How would you handle a situation when a service user fancied you?

YMCA Job Interview Question 7. What would be your approach if a client said they hadn’t eaten anything for 3 days?

YMCA Job Interview Question 8. How would you help a client set a realistic goal?

YMCA Job Interview Question 9. What is the key to helping someone be successful?

YMCA Job Interview Question 10. Do you have any questions for us?