Job Interview Questions for Harrods

Harrods uses a very strict and detailed job application and interview process for roles at all levels.

You will first be asked to complete an online application (and to upload your CV) From this successful applicants will complete a telephone interview where you are asked questions relating to the experience you recorded on your application.

If you pass this round you will be invited to the Harrods assessment center to complete group and individual interview sessions/tasks.

There are 3 interview main stages:

1 with Human Resources

2 Line Manager Interview (one to one)

3 a Medical Check.

You will be asked to get involved in a group task – you need to really get involved here and encourage others to also get involved. The assessors at this stage are looking for “team work”

Following this, you will be asked to complete a role play. Often this is helping a ‘shopper’ to buy an outfit or to spend £500 they received as a birthday present. The assessors are looking at your confidence and customer service skills.

Prior to the one to one interview section you will also have to stand up in front of the other applicants to present yourself. This is often a 5-minute speech about you and why you want to work for Harrods.

Job Interview Questions for Harrods

• • • • Job Interview Question 1: What is your retail experience?

• • Job Interview Question 2: Why do you want to work for Harrods?

• • Job Interview Question 3: What skills and qualities can you bring to Harrods?

• • • Job Interview Question 4: What does excellent customer service mean to you? Give me an example of when you have used your customer service skills?

• • Job Interview Question 5: What drives you to excel in work?

• • Job Interview Question 6: Where do you see yourself in five years’ time?

• • Job Interview Question 7: Give me an example of being part of a team, what was the end result?

You will be asked knowledge questions on the department you want to work in IE

Good interview questions to ask interviewers at the end of the job interview include questions on the company growth or expansion, questions on personal development and training and questions on company values, staff retention and company achievements.